Answer the following questions:

• Where is the victim/the scene of the fire?
• Who is calling (name)?
• What has happened?
• When did it happen?
• How many people are affected?
• Additional dangers, hazardous materials?
• My number to call back?

1. Secure the hazard area
2. Call the emergency services: 144
3. First Aid
4. Stop bleeding, turn the victim on their side if unconscious
5. If unconscious and if breathing is not normal:
   - C: Heart massage (circulation)
   - A: Open the airways (airways)
   - B: Respiration (breathing)
   - D: Defibrillation
6. Brief paramedic(s)/ambulance staff

1. Call the fire brigade: 118
2. Take endangered persons with you to a safe place
3. Close all windows and doors
4. Brief the fire brigade, extinguish the fire 

AED stands for Automated External Defibrillator, a portable electronic device that analyzes a person's heart rhythm and delivers an electrical shock to restore a normal heart rhythm in cases of sudden cardiac arrest. These devices are designed to be used by laypeople, providing voice and visual prompts to guide the user through the process of delivering a shock. AEDs are vital tools that can significantly increase the chances of survival for individuals experiencing cardiac arrest.